In times of countless challenges and atrocities that the world faces on a regular basis, the future of hospitality encompasses a path that not only succumbs to the ever-changing technology and infrastructure but also the evolution of thoughts, mindsets and opinions. What lies ahead is perhaps, a connection of the customer’s experiences and its maker in a competitively transcending industry.
A crucial wave of change requires a careful blending of the human touch, wherein hotels in the future should provide distinctive experiences to its customers showcasing an ideal stay that they shall look forward to. A remarkable aspect of what sets aside a newly-harvested destination from a rather earlier one is its fusion and interaction with the network of guests and personal connections. The hotel should be capable of formulating uniquely-curated experiences for a wide-ranging guest list in addition to a subtle integration of the culture and region. A meticulously designed space and interior that speaks for its surroundings and at the same time being eco-friendly, is an essential to being the finest. The space not only speaks volumes about fulfilling one purpose but should cater to a vast number of customers, engaging and brewing fresh perspectives. Trained individuals form the core of the industry as they provide enriching experiences to the customers making traveling and lounging a trouble-free process.
According to rising industry trends, technology plays and will continue to play a key role in providing an interactive experience altogether. Advancing technology and artificial intelligence will dictate the kind of spaces tourists will look up to. From engaging wall-arts, to note-worthy dining experiences and activities, innovation will foster a progressive environment wherein one is expected to see service robots and a digitally immersive experience. Future hoteliers should not only focus on establishing better technology but also one that also supports an eco-friendly abode. Today a good number of hotels are on a road to sustainability however many haven’t been able to adopt techniques that are 100% ecological. They are to be built around sustainable practices that minimize wastage and maximize the utilization of environment-friendly products. They should consist of green-rooms, ecological systems and gardens and spaces to offset carbon emissions.
Gandhi Ji said, “The Earth has enough resources for our needs but not for our greed.” As days pass by, this saying grows on one assuming the scarcity of natural resources and the increase in greenhouse gas emissions all around the world. The growing concern over nature and environment should urge future hoteliers to have smart systems, structures and efficient technology in place to facilitate individuals who want to have a personalized yet sustainable experience vis-a-vis food, health and fitness. It will encourage the conservation of important resources like water and food, support the three R’s – Reduce, Reuse and Recycle and incorporate initiatives and practices for the betterment of the world. Hotels and restaurants today have come up with vegan or plant-based menus options, use of renewable energy sources like that of wind and solar in addition to the promotion of sustainable transport options like car-pool and bike rentals.
As Indians, often influenced by westernization, we tend to ignore how local production of cuisines have a healthy impact on our climate. India, marked by diversity offers a wide variety of regional specialties and flavors that have been gate-kept for centuries. Locally sourced ingredients produce less carbon footprint and local talents in turn, bring forth better consumption habits for the people. The Indian hospitality industry should place great value on its myriad of cultures that have gradually grown and diversified. Unique regional talent in order to produce eats and crafted beverages will be a bonus for the industry. The motive here is to also promote unity and strength of the nation that does not discriminate against its people on the basis of economical differences ; all flavors are savored by all.
A region uniquely tied by distinct aspects and relations, India has on its palm, an elegant display of interdependent constituents. The hospitality industry is to be reimagined and cultivated into an entity that mutually accommodates its people and the environment together. In the end, what’s good for the earth is good for humanity.
